Over 100 people representing organisations and national adult social care stakeholders joined the CQC to mark the launch of the Quality Matters commitment.
As it says in the document, ‘The quality of adult social care matters. It matters because people who use services should be able to expect person centred care that is safe, effective, caring and responsive. This care should be supported by good leadership and sustained by good use of resources.’
The document sets out a shared commitment to high-quality, person centred adult social care.
It has been produced to make a difference in care services by working across the sector with people who use these services and their carers. It has been developed so that:
The public – people who use services, families and carers – know what high-quality care looks like and what they have the right to expect.
Staff working within adult social care understand what high-quality care looks like and how they can contribute to delivering it.
Providers of adult social care share a clear vision and commitment to providing high-quality care.
Commissioners and funders of adult social care support the commissioning of high-quality care and high-quality integrated care.
National bodies (including regulators and improvement agencies) support integrated working across the system to champion high-quality care.